The following questions are the most frequently asked questions about the National Drug Helpline. If you have questions that are not answered by the following, you can contact us anytime.

What is the national drug helpline?

The National Drug Hotline is an organization dedicated to helping those struggling with substance abuse and addiction. The organization was founded by a group of individuals who have been directly and indirectly affected by substance abuse in their lives. The National Drug Helpline strives to make the SAMHSA hotline number, and other hotline numbers, accessible to anyone in need. You can read more about The National Drug Hotline on our About page.

Who answers the phone?

The phone number found on is answered by SAMHSA. SAMHSA is the Substance Abuse and Mental Health Services Administration and is the agency within the U.S. Department of Health and Human Services that is dedicated to reducing the impact of substance abuse and mental disorders. You can read more about SAMHSA here.

Who operates this site? is operated by an organization that is dedicated to making substance abuse hotlines and substance recovery resources available to those who are in need of help. We are not associated with SAMHSA or any other government organization in anyway.

Why don’t I just call samhsa from their site?

You can definitely call the SAMHSA phone number from their site. is an alternative resource provided to those in need. You can access the SAMHSA website by clicking here.

Is this site affiliated with samhsa?

No, is not affiliated with SAMHSA in anyway.

Will my information be private and confidential?

Yes, all information transmitted via The National Drug Helpline and is completely confidential. Your information is not public in anyway and no one will every know your identity.

Can I call for someone else?

Yes, The National Drug Helpline and exists to provide resources to anyone. You can call the helpline for someone you are concerned about and for a loved one. You don’t have to have a substance abuse problem yourself to call the hotline.

What are the hours of operation?

The National Drug Helpline and SAMHSA hotline operate 24 hours a day, 7 days a week.

Do I need insurance to call the helpline?

No, insurance is not required to call the helpline. The helpline is free. If you decide to go to treatment after you call the hotline, you will most likely need insurance or you will have to pay out of pocket.

Is my call free?

Yes, your call on the hotline is 100% free.